Legal

Our policies are in place to ensure that you enjoy your stay at Brio Haus. Please take the time to have a read through & please e-mail if you have any questions...

Property Policy	Description	Comment
Arrival Days	Guests can arrive any day of the week.	No restrictions on arrival days
Bike Storage	There is a spacious foyer that can accommodate your bikes.	Please no tire marks & rest gently against the wood panelled wall only.
Cancellations Made by Guests	Cancellation by Guest: All payments are non-refundable	If we can replace your booking, we will refund your money at the re-booked rate minus a 4% cancellation fee
Check-In Time	16:00	If you arrive in Whistler Village ahead of schedule, please feel free to leave your car at the property & take a look around the village whilst we finish preparing the house for your vacation.
Check-Out Time	10:00	You can leave your car at the property, but please do remove all of your belongings from the Chalet so we can have it cleaned ready for our next arrival.
Courtesy Hold Reservations	For maximum fairness for all, we operate on a first come first serve basis and do not hold reservations without payments	The first party to book the property by clicking RESERVE NOW gets the dates in question.
Delayed Arrivals	No Refunds
Delivery of Instructions and Access Information	Sent by email upon making balance of payment	Includes directions and access codes
Excessive Cleaning Costs	Guest is responsible for paying excessive cleaning costs stemming from extraordinary cleaning above the standard typical Guest stay.	Cleaning associated with defacing the property, or above the standard fees is considered property damage.
Excessive Noise	This is a family-oriented, quiet neighbourhood. Noise complaints may result in eviction by local police or security personnel	Normal conversation and laughing pitch is permitted. Screaming, swearing, yelling, etc are not.
Graduation & Stag/ette Parties	We no longer accept weekend graduation or stag/ette parties in our home due to repetitive and extreme cleaning & damage costs over the years.
Guest Account Termination	The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings.	Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Housekeeping	Cleaning after departure is included; in addition, guests staying 10 nights or more receive a complimentary change of towels and bedsheets every 7th day	Additional housekeeping can be arranged for a fee
Ineligible Guests & Refusal of Business: 48-Hour Reservation Cancellation	The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this propertys Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking.	Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Internet Availability & Usage	Internet use is provided free of charge	Please find log-in instructions in the Brio Haus manual on arrival
Late Reservation Payments	Only with prior approval	Please let us know if you won't be able to make your final payment on time. If you do not provide a reason for late payment, unfortunately your reservation will be cancelled and your deposit forfeited.
Liability	The Guest doing the booking is responsible and liable for all damages and for ensuring that these policies are respected and adhered to.	Guest releases property owners from liability for theft or injury while in transit to the property, in the property,or on resort lands
Long Term Stays	Please e-mail us if staying longer than 10 nights.
Maintenance Emergencies	7 days / 24 hours	If you have any emergencies whilst staying at Brio Haus, please contact Brian on 604 932 1332
Maximum Sleeping Capacity	8	Additional persons will result in immediate eviction. Owner also reserves the right to reverse the reservation within 24 hours of booking.
Minimum Age Requirement	25 years	At least 2 members of the group must be 25 years or over.
Minimum Stay	See Rates table
Missing Items	Guests will assume costs of replacing items that are missing upon the Guest departure
My Web Site Guarantee	We will honour everything posted on my web site
Noise Restrictions	Disturbing neighboring residents is prohibited. Fines will be levied on the spot to Guests who are disturbing the peace. Guests may also be evicted from the premise.	Guests are also responsible for fines levied agains the Owner as result of noise bylaw infringements by the Guest. Normal conversation pitch is accepted. Continued screaming, yelling and/or swearing is not. The Owner will not refund evicted Guests.
Parking	Free	Onsite parking for 2 guest cars (parking area is shared with downstairs tenant)
Pets	No pets permitted
Policy Updates	Guests are accountable to the policies posted on my web site at the time of booking the property and are not subject to policies that were amended or added after their booking was made.
Privacy	The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.	Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Property Damage	Property damage of common or private property includes: physical damage, excessive cleaning, defacing property, excessive noise, littering, lude public behavior, missing items/theft	Guest agrees to pay up to $500 CAD for all private or common property damage caused by the Guest themselves, or a member of their party. Guests may also be evicted.Refunds will not be issued in the event of eviction. Owner reserves the right to request Guest account inactivation.
Property Sale	All bookings will be preserved in the event of a property sale.	If the booking is not preserved by the new Owners, the new Owners will be contractually bound to move your booking at their expense.
Rental Accommodation Zoning	This property is zoned for nightly rentals.
Reservation Changes	Reservations can be changed based on our cancellation policies
Reservation Guarantee	If our property is damaged & we cannot fulfill your reservation, you will be given the option to either cancel your reservation with a 100% refund, or be moved to a comparable property.	Owners will assume additional accommodation-related relocation costs up to $1000 CAD. If a comparable property is not available, the booking will be cancelled with a full refund.
Ski & Snowboard Gear Storage	Ski & Board racks are provided at the front door	Please bring your own padlock
Smoking	Not permitted indoors	Feel free to smoke on the decks & please dispose of butts thoughtfully
Terms of Eviction	More than one complaint from security / police will result in eviction
Travel Reseller Bookings	We gratefully accept & invite travel re-seller, tour operator and 3rd party bookings. We do not pay a commission on the posted rate.	Please invoice the Guest directly and independently to include your fee.